24/7 Customer support services
Providing 24/7 engineering customer support services is vital for ensuring uninterrupted operations and rapid response to technical challenges across industries. Around-the-clock support enables clients to access expert assistance at any time, reducing downtime and minimising the impact of unexpected failures or disruptions.
These services typically include remote diagnostics, on-site emergency repairs, technical consultations, and spare parts coordination.
By maintaining a constant line of communication and technical readiness, our engineering support team helps clients maintain productivity, meet operational targets, and uphold safety standards.
With our level of reliability and responsiveness, we build trust and long-term partnerships with our clients who operate in time-sensitive or high-demand environments.
OGS TRAINING
This dynamic and user-friendly automated assembly system is an industry favourite. Unskilled operators can complete tasks with efficiency and accuracy.
- Guides operators with augmented reality instructions
- Validates that the operation is completed correctly
- Creates a smarter workstation
- Converts operations into knowledgeable information
- Reduces the need for operator training
- Provides flexible work areas and operators
- Text, light, and image projection guide the operator/assembler through the correct process, reducing the need for intensive training and reducing human error in assembly and picking
Using AR guides the operator to navigate parts or construct right-time, first-time builds with light picking and visual projection.
The smart sensor validates the correct execution of picking and assembly tasks, and ensures performance by preventing human errors.
WORKPLACE-INTEGRATED LEARNING (WIL)
Workplace-integrated learning (WIL) opportunities for apprentices are essential for bridging the gap between theoretical knowledge and practical application. By immersing apprentices in real-world engineering environments, they gain hands-on experience, develop technical skills, and learn to navigate workplace dynamics and safety standards.
These opportunities not only enhance their competence and confidence but also accelerate their readiness for full-time roles in the industry. Through mentorship, structured tasks, and exposure to actual projects, WIL fosters a deeper understanding of engineering processes and cultivates a strong work ethic.
We have partnered with PTSA and other specific institutions to allow their learners to work in our business, gaining the required hands-on and practical skills.
Total Productive Maintenance (TPM)
Facilitating the implementation of TPM in the engineering industry involves engaging all levels of staff in proactive equipment care and ownership, which requires cross-functional collaboration, training, and a cultural shift toward continuous improvement and zero breakdowns.
Engineering firms benefit from TPM by reducing downtime, improving machine efficiency, and empowering operators to take responsibility for routine maintenance.
Facilitating the implementation of Total Productive Maintenance (TPM) in the engineering industry is a strategic process aimed at improving equipment reliability, operational efficiency, and employee involvement. It requires a structured approach that integrates key TPM pillars such as autonomous maintenance, planned maintenance, and continuous improvement into daily operations. Successful implementation involves cross-functional collaboration, clear communication, and comprehensive training to ensure that both operators and maintenance teams take shared responsibility for equipment care. By fostering a culture of ownership and proactive maintenance, engineering companies can reduce unplanned downtime, extend asset life, and enhance overall productivity, positioning themselves for long-term competitiveness and sustainability.
We can assist your industry to maximise overall equipment effectiveness (OEE), by implementing a holistic approach to equipment maintenance and involving everyone in your business.